Return & Exchange Policy

Return and Exchange Policy

Thank you for choosing Townline Trophy & Design for your trophy and award needs. We take pride in providing high-quality, custom products, and we want you to be completely satisfied with your purchase.

 

Customized Products

Due to the personalized nature of our customized trophies and awards, we are unable to accept returns on these items unless there is an error on our part.

 

Exchanges Due to Our Error

If you receive a product that was made incorrectly due to an error on our end, we will gladly exchange it for the correct item. Please contact us within [number] days of receiving your order to initiate an exchange.

 

How to Initiate an Exchange

To initiate an exchange, please contact us at 856-389-4092 or info@townlinetrophy.com with your order/invoice number and a description of the issue. We will provide you with further instructions on how to proceed.

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We appreciate your understanding of our return and exchange policy. Our goal is to ensure your complete satisfaction with every purchase from Townline Trophy & Design.